Hello everyone! ๐
I'm Roshan Lal Sharma from India.
I have 13+ years of experience in IT Operations, Incident Management, SaaS Product Support, and Service Delivery. Most recently, I worked as an Incident Manager, leading major incident response, production support, stakeholder communication, root cause analysis, and operational excellence for enterprise SaaS platforms.
My interests include ITSM, Site Reliability Engineering (SRE), DevOps, cloud technologies, observability, automation, and AI-driven operations.
I'm excited to be part of the Archestra community, learn from everyone's experiences, share knowledge, and connect with professionals working on modern infrastructure and enterprise technology.
Looking forward to engaging with you all. Feel free to reach outโI'd be happy to connect! ๐