#general
Oct 29November 3, 2026
Hey Archestra team, I have a very niche issue for you guys:
We’re using Google as our IdP, and recently we changed our domain name. On Slack, we changed our email addresses, not all of them at this time though so some are on the former domain (still active), some on the new.
When sending a message to a Slack bot, users with the new domain name are considered new, since they are matched by their email address. And I can’t find ways to edit the email directly on the web interface (I could fiddle around an SQL console though).
I plan to manually update the emails directly on the database. Is there anything you might see problematic by doing so?
Oh and, logging in with Google directly on the Archestra Web UI works as expected, the email address is just not updated accordingly, and can’t be replaced either.
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👋Join the discussion withAI enthusiasts!Hey Archestra team, I have a very niche issue for you guys:
We’re using Google as our IdP, and recently we changed our domain name. On Slack, we changed our email addresses, not all of them at this time though so some are on the former domain (still active), some on the new.
When sending a message to a Slack bot, users with the new domain name are considered new, since they are matched by their email address. And I can’t find ways to edit the email directly on the web interface (I could fiddle around an SQL console though).
I plan to manually update the emails directly on the database. Is there anything you might see problematic by doing so?
Oh and, logging in with Google directly on the Archestra Web UI works as expected, the email address is just not updated accordingly, and can’t be replaced either.
8 replies
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Curious, but did you turn on the
Update profile on sign-in setting in "settings > identity provider > [your identity provider]"?Wasn’t aware of that setting. This should do the trick. I’ll just ask everyone to login again through the web UI then. Thanks! 🙏
Well, I just tested that: checked “Update profile on sign-in”, and added both my former and current domain name. It created a new user :c
Hmm, that is indeed a bit odd. We'll need to take a deeper look there.
off the top of my head, I don't recall a way to edit the email directly on the interface.
You're gonna attempt to fiddle around SQL to edit which email though?
That's what I did so far. It works and I have less than 30 users so it's perfectly manageable by hand
kk. well if that works then all good.
Having said that, we'll check out that whole
update profile on sign-in , feels like the behaviour is a bit offAlright, I'd be happy to assist if you need additional input
I'm still in my domain name migration migraine so happy to help while my memory is fresh about it