Thanks for the quick reply and i will try out the "Resolve at call time"
For the nested teams the idea is the following:
we have within the company departements which have teams in there and those again have teams. Per departement this can go a couple layers deep or just one layer.
We would love to be able that a user is connected to one of those layers and from there can use the stuff connected to his layer but also the layers under him. See the image for a quick visual. We would love to be able to control skills, agents, knowledge bases per level.
It is hard to explain easily so please ask me anything if it does not make sense 🙂